Zomato is once again on the target of Twitter users and this time it’s more serious than before. Co-founder, Deepinder Goyal has to intervene in the entire matter to take control and stop netizens from criticizing food Delivery Companies. He himself called it a national issue addressing the issue of ignorance and tolerance. Here is why #Reject_Zomato trends today.
Why Do Netizens Want To #Reject_Zomato Trend
A customer named Vikas from Tamil Nadu ordered his food from the popular food delivery app but did not get what he ordered. One item was missing for which he asked for a refund from a customer care agent who denied the same.
The matter is not as simple as it seems at first. Vikas was rejected because of his language as he did not know Hindi. What the agent said quickly gained the limelight as he wrote “ For your kind information, Hindi is our national language.”
Ordered food in zomato and an item was missed. Customer care says amount can’t be refunded as I didn’t know Hindi. Also takes lesson that being an Indian I should know Hindi. Tagged me a liar as he didn’t know Tamil. @zomato not the way you talk to a customer. @zomatocare pic.twitter.com/gJ04DNKM7w
— Vikash (@Vikash67456607) October 18, 2021
He shared all the screenshots in his support which raised a spark of debate among netizens and soon turned into the fire when few more users supported Vikas. Few even criticize Zomato for giving importance to language more than customer satisfaction whereas others asked if it is important for begging in India too.
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Soon the #Reject_Zomato trends and more than 20k users came in support by liking and retweeting the post and screenshots shared by Vikas.
Team @zomato @zomatocare from when did Hindi become a National language.
Why should the customer in Tamil Nadu know hindi and on what grounds did you advise your customer that he should atleast know a little of Hindi.
Kindly address your customer’s problem and apologize. https://t.co/KLYW7kRVXT
— Dr.Senthilkumar.S (@DrSenthil_MDRD) October 18, 2021
#Reject_zomato
In Tamilnadu, we fuch hindi as well as zomati. Bastards. pic.twitter.com/LDuNfI4Aat— Proud to be a தமிழன் (@Na1988Fa1992) October 18, 2021
Which is unacceptable Zomato?
U r trying to impose ur favoured language and is that acceptable?
Imposing hindi here is a nightmare so never ever try that.If any doubt on that do check your ancestor’s history and it’s clearly embosed as they “LOST “.
So don’t .#Reject_Zomato https://t.co/p5vT8jICji
— Yuvarani (@yuva_uthvar) October 18, 2021
For everyone to know this 👇#Reject_Zomato pic.twitter.com/LB5L5xuQAT
— நாகப்பட்டினத்தான்! ❁ (@nagapattinathan) October 19, 2021
#Reject_Zomato #stopHindiImposition So, everyone in Zomato thinks Hindi is the national language. No more business with an arrogant company. Rated 1 in AppStore and uninstalled it. pic.twitter.com/PpK4tLgVGE
— ராசுகுட்டி🖤❤️ (@veeps86) October 19, 2021
Few users even uninstalled the app from their mobile phones and even gave the lowest rating to it.
Zomato’s Reaction On The Whole Issue
The customer executive on his support informed that the company tried to make contact with the restaurant from where Vikas ordered. However, they could not continue his request due to a language problem which is when the customer was told to hire someone who knows the regional language.
The executive later apologized on the issue but it was too late for that. Zomato also apologized to Vikas officially and request to serve him better next time. This did not solve the issue and CEO Deepinder Goyal had to interfere after seeing more and more users tweeting about language references by agents.
He said,” The level of tolerance and chill in our country needs to be way higher than it is nowadays.”
An ignorant mistake by someone in a support centre of a food delivery company became a national issue. The level of tolerance and chill in our country needs to be way higher than it is nowadays. Who’s to be blamed here?
— Deepinder Goyal (@deepigoyal) October 19, 2021
Zomato has terminated the agent for his inappropriate behavior. Meanwhile, the company also stated that it has a Tamil version of the app too and will soon build a regional customer care center to remove any language barrier.
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