IRCTC may soon launch a voice-based e-ticket booking feature

The Indian Railway Catering and Tourism Corporation (IRCTC), which manages both ticketing and tourism for Indian Railways, is getting ready to introduce a new feature that will improve and simplify the online reservation process. This new function, which enables e-ticket bookings using voice-based technology, promises to make the procedure even more user-friendly.

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According to a report by ET Now, IRCTC is presently testing a new feature on its AI platform, called 'Ask Disha.' This feature, known as Digital Interaction to Seek Help Anytime or Ask Disha. Customers will be able to use voice commands throughout the whole online ticket buying process. Currently, the feature is in the testing stage.

IRCTC debuted the platform in October 2018 after working with Bengaluru company CoRover Pvt. Ltd. to develop it.

Ask Disha 2.0: Key features

Ask Disha 2.0, an IRCTC chatbot, will help users to book tickets through text or voice commands in the upcoming version of the ticket-booking portal.

Customers will also be able to cancel tickets, check the status of their refunds, and get the PNR status of their reservations using Ask Disha 2.0.