EPFO 3.0: Employees' Provident Fund Organization Prepares for Major Transformation with New Portal and AI Features

Big news has emerged regarding EPFO ​​3.0. The Employees' Provident Fund Organisation (EPFO) is preparing for its biggest transformation yet. According to reports, EPFO ​​will soon launch its new reform phase, EPFO ​​3.0, which will include a new digital portal, AI-based features, and a core banking solution.

Recently, EPFO ​​had taken decisions such as allowing PF withdrawals through UPI and simplifying withdrawal rules. Now, through EPFO ​​3.0, the organisation is preparing itself for the needs of the next 10 years.

What is EPFO ​​3.0?

It will be a completely new digital and technology-based avatar of the Employees' Provident Fund Organisation. It will include:

• A new user-friendly portal
• A new backend software system
• AI-powered language tools
• A core banking solution
• A centralised operational system
• Core Banking Solution will be the biggest change

The most significant feature of EPFO ​​3.0 will be the Core Banking Solution (CBS). After its implementation, EPFO's functioning will become largely similar to that of banks.

Its benefits:

• Work is possible from any EPFO ​​office in the country
• Faster resolution of grievances and claims
• Centralisation of data
• Improved transparency and speed

This transformation will benefit employees in both the organized and unorganized sectors, especially after the implementation of the new labor codes.

AI-based language tools will simplify services

• It will also include an AI-powered language tool, which will enable members to receive information and assistance in their local language.
• According to government officials, the Bhashini platform will be used for this purpose.
• Bhashini is an AI language translation platform developed by the Ministry of Electronics and Information Technology (MeitY).
• This will provide significant relief to rural and non-English-speaking employees. Gig and Platform Workers Could Also Benefit

According to reports, under EPFO ​​3.0, EPFO ​​may also be given the responsibility of managing the retirement funds of gig and platform workers.

This move could strengthen social security for:

• Freelancers
• Delivery partners
• App-based employees

Why is EPFO ​​3.0 necessary?

Currently, EPFO ​​has:

• Approximately 8 crore active members
• A corpus of over ₹28 lakh crore
• For operations on such a large scale, minor changes to the existing system are not sufficient.
• It will completely transform the entire system.

When will EPFO ​​3.0 be implemented?

The implementation process is about to begin. The organisation is in the final stages of selecting a company that will be responsible for:

• The new IT platform
• Operations
• Maintenance

Q1. What is EPFO ​​3.0?

It marks the beginning of EPFO's new digital transformation phase, which will encompass a new portal, AI features, and a core banking solution.

Q2. How will employees benefit from EPFO ​​3.0?

They will experience faster claim processing, easier grievance redressal, PF withdrawals via UPI, and services in local languages.

Q3. Will EPFO ​​3.0 use AI?

Yes, AI-powered language tools will be used, allowing members to access information in their preferred language.

Q4. Will gig workers also be covered under EPFO?

Likely, gig and platform workers will also be covered under it.

Q5. When will EPFO ​​3.0 be launched?

It is expected to be launched soon, as the IT tender process is in its final stages.

Read More: EPFO Update 2026: Digital Life Certificate, Faster Claims and New EDLI Rules